Glitch made me loose everything

I like the game but I had 700+ rubies lost, all my weapons, energy backups...you name it...wiped clean yet I am on level 43! Tell me how that could be without amassing anything! Ive sent several emails and have NEVER received a reply other than the automated one that says 48 hours for a reply...its been weeks!! You lost a good customer folks!!

Cs Debi about Hidden City: Object Seekers